Organisations Currently Open During COVID-19 Restrictions

Due to the government restrictions, many organisations offering support to vulnerable people groups have had to limit a number of their services.

We have collated details of organisations who are still providing support and have detailed them below.

Manchester City Council

A new central hub which will coordinate vital support for Manchester’s most vulnerable people, in order to help them cope with the impacts of the corona virus outbreak.

Initially support will be extended to:

  • People over the age of 70 who are self isolating and have no support network.
  • People who have received a letter from the NHS advising they are at higher risk or are medically vulnerable according to government criteria.
  • Those who are self-isolating with no support networks (i.e. friends or family).

Help will also be available, but not limited to, other groups such as carers, care leavers or young carers.

The primary needs that call handlers are expected to deal with include, but are not limited to:

  • Delivery of food
  • Delivery of medication
  • Combating loneliness
  • Managing fuel top-up payments

The service will run six days a week, Monday to Saturday, between 8.30am and 5.30pm.

The number for people to call is:

0800 234 6123

Wythenshawe Good Neighbours

Are you living alone or in self isolation? Are you aged over 65? During this time of uncertainty would you like a daily telephone call? Wythenshawe Good Neighbours can match you to a telephone befriender.

For company, reassurance and to be signposted to other relevant agencies and support.

For more information click here or contact Marie on 0787 528 6866 or Sam on 0781 696 0025.

Northmoor Community Association Next Step Project

Northmoor Community Association’s Next Step Project is still helping people with Universal Credit and Emergencies on Mondays, Tuesdays, Thursdays and Fridays, between the hours of 9.30am-12.30pm.

Only one person will be allowed into the Community Centre at a time and help will be given in reception through a window. If you need support contact 0161 248 6823.

The Community Centre and its services remain closed except for this support.

Northmoor Community Association

95-97 Northmoor Road,

Longsight, M12 5RT

The Booth Centre

The Booth Centre remain open and are offering a day service that support people that are homeless in Manchester. Between 9am until 12 noon, they are operating from their garden. They provide hot drinks and a takeaway meal as well as a free texting service to provide daily support.

The Booth Centre have launched a new virtual arts project in order for people to participate in remotely. Through this people can remain occupied and retain a sense of purpose. This is vital for mental health and well being, social connection and self-esteem.

For full details and latest news on their services please click the link above.

Mustard Tree

The Mustard Tree remains open as staff come under the key workers categories, as per latest guidance.

Focusing the charity on food clubs, toiletries, clothes, food supply and distribution including managing donations from the public.

Our services are applicable to those on benefits and on no income. Our opening hours are:

  • Ancoats, Manchester: 10am – 2pm (Monday to Saturday apart from Thursdays 10am -12:30pm)
  • Eccles: 10am – 2pm Monday, Tuesday and Wednesday
  • Little Hulton: 10am – 2pm Tuesday and Wednesday

For full details and latest news on their services please click the link above.


Caritas Salford provide essential support to those of all ages who are vulnerable across Greater Manchester and Lancashire.  Caritas Salford provide food for people who are homeless. They are currently in need of donations.

For full details and latest news on their services please click the link above.

This information was last updated on the 31st March 2020.

The Old Abbey TaphouseGeeks for Social ChangeACORN, and Gaskell Garden Project have collaborated to provide a free or pay-as-you-feel meal service for residents, suggested donation £2 per meal. If you can’t afford this don’t worry, this service is for you, please sign up and let us feed you through this difficult time.

We can also help with collecting groceries, provide check-in calls, help with gas and electric payment, pick up your prescriptions for you, and other services on request. We are run entirely by volunteers so may not be able to fulfil all requests.


We welcome registrations from M15 postcodes and people slightly outside this area who have a high need for the service. We are currently piloting the scheme and slowly building to meet demand so might not be able to meet all requests straight away.

The service is open to everyone in these areas regardless of age or ability.


To register for the service, please fill the form below. A volunteer from ACORN will contact you to confirm your details. We will send you a followup form when we have a better idea of demand and our supply lines are confirmed.

Register for Taphouse TV Dinners!

If you need support to complete this form then please call ACORN on 0754 9673865.

Migrant Help provides extensive information for refugees and migrant groups. This link also provides details from national organisations across the UK on the following topics:

Asylum Support Appeals Project

Housing Advice

Employment and benefits support

English National Domestic Violence Helpline – 0808 2000 247

Support for modern slavery victims affected by coronavirus

Brexit and changes to applying for Settled Status

COVID-19 in immigration removal centres – info pack


Due to COVID-19, ACAA have reconfigured their services to telephone and online and continue supporting residents, refugees and asylum seekers. They offer advice on on issues such as financial advice, benefits advice and Universal Credit applications for previously self-employed people, citizenship applications and liaison with the Home Office, mental health advice and support with domestic violence over the telephone.

They have a team of Farsi, Dari and Pashtu speaking volunteers who are on hand to provide advice and information to marginalised local communities who require advice in their own languages.

Contact number is 0208 572 0300. Opening Hours are 10am to 5pm from Monday to Friday.