Our Advice Services
MRSN’s advice service offers advice on welfare benefits and tax credits, debt, housing, asylum support and access to health services to refugees and asylum seekers in Manchester. It runs drop-in advice sessions and appointments. Volunteers support the advice service through reception work, administration, advice support, and interpreting for clients who don’t speak English. Advice support staff provide basic information and make telephone calls on behalf of clients. Volunteers may also undertake an advocacy role for clients, accompanying them to appointments and interpreting, if necessary.
Volunteers can also train to give advice: we can arrange training in advice skills, welfare rights, health, asylum support, and other issues. Volunteers need to be available for at least nine months.
You will need to be available for a minimum of 6 months. Good spoken English is needed for all roles. Good written English is needed for advice and form filling. Volunteers who speak Kurdish, Arabic, Somali or other refugee languages are particularly needed.
MRSN Admin Support
The role of volunteers in the different projects can involve admin support to the project and to MRSN as an organisation, including reception and answering the phone. In addition, volunteers with IT skills are particularly useful.Volunteers are an important part of our organisation.
Somali and Persian (Farsi) speaking advice reception and interpreting volunteer
Role will require volunteer to undertake reception duties and/or interpreting support for the MRSN advice service.
- Good spoken English and Somali or Farsi
- Good communication and interpersonal skills and confidence to deal with the public
- Basic admin skills and ability to undertake simple tasks on behalf of clients
Role will require volunteer to provide reception cover for MRSN’s office. Interacting with people contacting MRSN on the phone or in person; assisting the finance/admin worker with setting up and maintenance of good admin systems; general admin support to MRSN office and projects.
- Good interpersonal and communication skills in person and on the phone
- Good spoken and written English
- Good IT skills
- Admin experience and understanding of admin systems
How to apply to be a volunteer?
If you are interested in one of our current vacancies please download the Volunteer Application Form and email the completed application to firstname.lastname@example.org.
(Note: After clicking the link above, the form needs to be opened from the bottom of the screen. Also, it is probably better to print it, complete it and send a scanned copy back to MRSN).
Thank you for your interest in volunteering at MRSN.