Manchester Refugee Support Network aim to provide the best service to our clients and service users and value your feedback. To enable us to continually improve please take the time to complete our Client Satisfaction Questionnaire. You do not need to provide your name therefore you can complete the survey anonymously.
Complaints
Manchester Refugee Support Network aims to provide its members and service users with the best possible service. However, we recognise that from time to time there may be occasions when users of our services feel that the quality or level of service provided falls short of what they could reasonably expect.
Your continued goodwill is greatly valued by us and we would expect to resolve any day to day difficulties or complaints informally and as quickly as possible. In the first instance we would expect you to raise any complaint directly with the member of staff concerned.
For a formal complaints procedure please see the Feedback and Complaints policy here.
All formal complaints should be directed to the Manager at: belay@mrsn.org.uk